Returns and Refunds
Item Arrives Faulty -
If your item arrives damaged or faulty, please contact us through our Returns Form within 3 days of delivery.
Once this has been approved by the QFCA Team, items must be returned unused within 14 days to be eligible for a refund or exchange.
Refund or Replacement will only be given after items have been returned to our warehouse.
Important: Please do not return any items until your return has been approved by our team. Unapproved returns may not be processed.
If Return has been approved return shipping will be covered by us, and refunds include the original shipping cost once the item has been received and inspected.
Please return to:
QUICKFIT CONTAINER ACCESSORIES, UNIT T, BLATCHFORD ROAD, HORSHAM, RH13 5QR
Want To Return Items -
Changed your mind? No problem — you may return items within 28 days of delivery. Please arrange return shipping yourself (at your own cost), and ensure the items are well-packaged. Any damage caused by poor packaging may result in a repair fee.
Please note we can only refund what we have been returned.
To return items you must fill in our Returns Form and once this has been sent please wait until someone within the QFCA team has approved the return before you send back the items.
You will only be Refunded once the goods have returned to our warehouse.
Important: Please do not return any items until your return has been approved by our team. Unapproved returns may not be processed.
Please return to:
QUICKFIT CONTAINER ACCESSORIES, UNIT T, BLATCHFORD ROAD, HORSHAM, RH13 5QR
Deliveries
Next day delivery is available for eligible products and locations only. To qualify for same-day dispatch, orders must be placed by 12:00 PM. Orders placed after this time will be dispatched on the next available business day.
We aim to deliver within 1–2 business days, excluding weekends and public holidays. However, delivery timeframes may vary due to factors beyond our control, such as weather conditions or transportation delays.
Collections
We are open for collections Mon-Fri, 9am-3pm (Excluding Bank Holidays). We are a click and collect service, so we advise ordering online and then coming to pick up your goods from our showroom in Horsham, West Sussex, RH13 5QR.
Please note that collections must be retrieved within one month from the order date (e.g., orders placed on 1st February must be collected by 1st March). If goods are not collected within this one-month timeframe, the order will be cancelled and refunded, and the items will be returned to stock.
Pricing and Payment
All prices are in sterling and include VAT and the standard rate (20%). Purchases made from outside the UK will be charged in sterling and converted to your currency by your credit card company. When ordering you must state the correct card holder’s details including address, these details are checked for security reasons and any mis-match in details may cause a delay – overseas customers please provide your full postal address, telephone number and e-mail address to speed up delivery.
Credit card security
We offer online gateways through Stripe and PayPal to process our on-line orders, These links will take you to the relevant security pages within the providers to confirm their terms and conditions.
Paying By Pro forma Invoice
Please note orders placed with the pro forma payment / Bank transfer option selected will not be shipped until the full payment is received. In the event an order is dispatched prior to payment the goods will remain property of Quickfit container accessories limited until payment is received in full.
Accuracy of content
Our goal is to have 100% accurate, clear and concise information in relation to the products that we offer for sale. Where possible we take our own pictures, videos, weights etc of all our products but sometimes use and rely on manufacturers / suppliers to provide the correct information and on some occasions the product may have a slight variant to our listing i.e weight, colour variation, development changes etc – if this is the case we will first clarify that you have received what we believe you to have ordered and if does have a problem we will refund, replace or offer different product whichever suits you.
Privacy Policy
We do not pass or share you’re your information to any third party. Your information is only ever used by us Quickfit Container Accessories Ltd or our secure payment gateway for the purpose of fulfilling your order.
If you have chosen to receive e-mail flyers/special offers from us, these will be sent a few times a month but this could be sent more frequently if we feel we have something that cannot wait until the next offer. We will not bomb bard your email address with anything other than related products that we sell.
Anybody can register for our free special offer e-mails/newsletters. If you'd like to enrol, please type your email address into the signup pop up form which will appear on the front page
If you'd like to opt out of our email marketing, please send an email to sales@qfca.co.uk and we will be able to take you off our email list.
Any further questions Please contact us at sales@qfca.co.uk