Frequently asked questions from customer.

Our cut off time for next day deliveries is Noon. Collections only take place Monday to Friday and delivery is next working day only. Your delivery may still be dispatched after this time dependent on how busy the warehouse team are on that day. If your order is urgent and you are ordering in the afternoon you can specify in the delivery notes the order is urgent, our team will then try to get the order out that day if possible (no guarantee).


For UK deliveries we use DPD for smaller size orders and Tuffnells for larger orders. For DPD orders your tracking details will be included on the order completed email, you should also receive a email and text message direct from DPD letting you know a delivery window.   Tuffnells offer a different tracking system where they will email you a link to use to track the order with a URN.  
  •  Its important you included an email address and mobile phone number on all orders to ensure tracking details are received.
  •  Please contact us if you have any questions Contact Us.

International Orders

We dispatch internal orders with a carefully selected group of couriers and freight forwarders. Please included your Email and mobile number on all orders to ensure a smooth delivery.  
You can check this on the website product pages - we will list them as either 'On Back Order' or 'Out of Stock' if we don't currently have them in our warehouse.
Yes, you are welcome to 'Click and Collect' your order. Simply follow the steps below.
  1. When placing your order through the checkout select 'Click and Collect' option for the delivery.
  2. Once payment is processed, wait for a confirmation email from us, letting you know your order is ready to collect.
  Collection Address: STANDBY SELF STORAGE, The Storage Yard, Foundry Lane, Horsham, RH13 5PX. Open For Collection Times: 8:30am to 4pm Monday to Saturday.    
Please email us at with your order number and delivery address. We can then quote for the shipping and email you a Paypal money request for the delivery cost.   Please note: Due to handling times it may take an extra day for the order to be dispatched from 'click and collect' status.

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