Frequently asked questions from customer.
What’s Your Cut Off Time For Next Day Deliveries?
Our cut off time for next day deliveries is Noon. Collections only take place Monday to Friday and delivery is next working day only. Your delivery may still be dispatched after this time dependent on how busy the warehouse team are on that day. If your order is urgent and you are ordering in the afternoon you can specify in the delivery notes the order is urgent, our team will then try to get the order out that day if possible (no guarantee).Which Courier Do You Use?
UK ORDERS
For UK deliveries we use DPD for smaller size orders and Tuffnells for larger orders. For DPD orders your tracking details will be included on the order completed email, you should also receive a email and text message direct from DPD letting you know a delivery window. https://www.dpd.co.uk Tuffnells offer a different tracking system where they will email you a link to use to track the order with a URN. https://www.tuffnells.co.uk/track-and-trace- Its important you included an email address and mobile phone number on all orders to ensure tracking details are received.
- Please contact us if you have any questions Contact Us.
International Orders
We dispatch internal orders with a carefully selected group of couriers and freight forwarders. Please included your Email and mobile number on all orders to ensure a smooth delivery.How Do I know If An Item Is In Stock?
You can check this on the website product pages - we will list them as either 'On Back Order' or 'Out of Stock' if we don't currently have them in our warehouse.Can I Click and Collect My Order?
Yes, you are welcome to 'Click and Collect' your order. Simply follow the steps below.- When placing your order through the checkout select 'Click and Collect' option for the delivery.
- Once payment is processed, wait for a confirmation email from us, letting you know your order is ready to collect.
